Frequently Asked Questions
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We had our phone number listed on the site in the beginning, however as the site became more popular we began to spend more and more time on the phone. This became a problem in the fact that we could not do all the things we needed to do such as process orders, restock inventory, and keep the site up to date. Therefore we removed the phone number and decided to only answer questions through email and to only accept orders through the shopping cart. However, we do sometimes contact you by phone when there is a question with an order, so always enter a valid phone number.
Yes, you can check out with the shopping cart and choose the option that will allow you to either fax or mail the order with your credit card information.
Most orders are shipped priority mail within three to five days from the day of the order. We try to keep the site updated as to what is in stock, however sometimes things are ordered before we can change the site. If you order something that has to be made, we try to get it made and have your order in the mail to you within five business days. If it is not available or is going to be longer than five days before we can ship your order we usually let you know by email or phone.
Yes, we can ship one to two day express mail for $21.00 if you request it in special instructions when you check out. We do not use FedEx or UPS at this time.
We ship within the US and its territories only.
Yes, if you see something on this site that you like, but would like it in a different size, stone, or style just send me an email with the information.
Yes, contact me your request along with any information such as stone size and what you would like made.